FAQ

Our carpet-cleaning operators are trained through the IICRC (Institute of Inspection Cleaning and Restoration Certification), an international standards setting body within cleaning, inspection and restoration industry. We also have extensive in-house training for all our carpet cleaning and general cleaning operators, as well as training for customer relations.

Yes, we only allow our operators to work independently unless they have satisfactorily completed our training, which means they are fully qualified to perform cleaning work before we deploy them to households or commercial establishments.

Yes, all our operators are insured for accidental damages.

Yes, the price we quote over the telephone is the firm price for the basic cleaning providing your property is in a reasonable condition. If you would like us to perform any extra cleaning that will be an additional cost.

No. Unlike many other cleaning companies we like to keep our customers informed of all costs involved with the cleaning.

You can book our cleaner for a minimum of two (2) hours subject to the availability followed by instant confirmation from our end.

The cleaning estimate we provide you prior to cleaning is inclusive of the use of our cleaning equipment and cleaning products. If you’d prefer us to use your cleaning products, we, of course, accomodate it.

We do have a contract between parties. However, this is not a fixed term contract. All we ask is that you give us notice should you wish to cancel the service. We prefer to work on customer satisfaction and merit rather than tie you into contracts.

We only require you to be at your property to let the operator in and explain to them about your special requirements once you let them in. After which you are free to leave and the operator will contact you 30 minutes before they are about to finish so that you can check the work done and make payment. All our  staff are screened and have been police-checked prior to employment to ADAB.

Yes, you can. We want you to be very happy with the service we provide but we are realistic and know that sometimes things don’t work out. Just let us know and we will be more than happy to finding you a new operator.

You can elect to suspend the service for that period of time.

We accept payment by cash, MasterCard, Visa or direct into the bank. However, there will be a surcharge for credit card payments.

Yes, you can change your day but we do ask that you give us plenty of notice if you wish to do this. Likewise, if you wish to add extra days or hours please let us know in advance. You are more than welcome to add additional tasks. Again, let us know as this may require additional time on your cleaning schedule.

Yes, you do. We try to maintain a high level of consistency, which works perfectly fine for both parties. Your cleaner gets to know you and your property. Likewise, you get to know your cleaner and how they work. From experience we know this is beneficial especially for you.

If this happens you simply call us and we will arrange another cleaner as soon as we can.

Yes, we are happy to clean and don’t mind if you have pets! Please let us know at the time of booking so we can pass this information to our available cleaners. If your pet is likely to be aggressive or may obstruct during the cleaning, we kindly ask if you can secure or remove them prior to your house cleaning service.

We hope to have answered most of your questions here. Your next step is to call us to arrange a convenient time to meet with you and discuss your cleaning requirements.